PURCHASE ASSURANCE
Returns & Refunds Policy
Transparent guidelines, structured resolution pathways, and complete clarity for all returns, exchanges, and claims.
Last Updated: May 03, 2026 | Customer Protection Directive
1 The 3-Day Return Window 3 Days From Receipt
We offer a 3-day return window from the date of receipt. Returns are strictly accepted only if the product is damaged upon arrival or if the wrong item was delivered. Items must be in original condition, unworn, and with all tags intact.
2 How to Initiate a Return Via My Orders
Navigate to the “My Orders” section on our website. Select the order and submit a return request with clear evidence (photos/videos) of the damage or incorrect item.
3 Non-Returnable Items (Final Sale) Final Sale Categories
Intimate apparel, swimwear, jewelry (specifically earrings), and bespoke or custom-tailored pieces are Final Sale and cannot be returned or exchanged.
4 Inspection & Refund Process 7–10 Business Days
Approved returns undergo rigorous quality inspection. If criteria are met, refunds are issued to the original payment method within 7 to 10 business days. Shipping fees are non-refundable unless the error was ours.
5 Non-Refundable Delivery Charge Non-Refundable Advance
Please note that the delivery charge paid in advance is Non-Refundable in the event of an order cancellation. This is a standard part of our company policy to cover processing and logistics costs.
6 Reshipping Policy for Undelivered Orders
If an order is returned to us by the courier company due to incorrect address information or customer unavailability, StyMetics will not automatically reship the order. To have the order resent, the customer must contact us and agree to pay the full shipping cost for the return journey. Once the reshipping payment is confirmed, we will arrange for the delivery to be dispatched again.
7 Exchange Policy for Wrong Item Received Doorstep Inspection Critical
If you receive an incorrect item (wrong color, size, or product), please check the product carefully while it is in front of the courier man. Any problems reported after delivery will not be accepted. StyMetics will cover the cost of shipping the correct item to you once verified at doorstep.
8 Gift Item Policy
If a customer receives a gift item from StyMetics and wishes to exchange it for a different size or product, they will be responsible for covering the full cost of return shipping. Once the original gift item is received back at our facility, we will then process and ship the new requested item, charging the customer for the new delivery.
9 Policy for Prepaid Orders
If a customer cancels a prepaid order after it has been dispatched, the courier charge of that order will be deducted from the total payment. This policy applies to all prepaid orders and ensures fairness in our logistics operations.
11 Policy for Unboxing Video (Beauty Products) Mandatory for Beauty
Unboxing videos are required for all orders containing beauty products. In case of any defect, wrong item, or missing product, the unboxing video must be clear and timestamped, showing the opening of the package from the sealing stage. The video should ideally be 1 minute or longer and should also include a clear image of the shipping label on the package.
Policy Agreement
By accessing and using StyMetics services, you acknowledge that you have read, understood, and agreed to be bound by the directives outlined in our Returns & Refunds.
