OFFICIAL POLICY & DIRECTIVES
Shipping & Logistics Policy
Precision, punctuality, and nationwide coverage ensuring your StyMetics selections reach you in pristine luxury condition.
Last Updated: May 03, 2026 | Governing Directive
1 Trusted Logistics Network Verified Partners
To maintain our standard of excellence, we utilize a robust network of premier third-party logistics providers: Pathao, Paperfly, Steadfast, RedX, and Sundarban Courier Service. Every parcel is handled by personnel trained to adhere to strict punctuality and safety standards.
PathaoPaperflySteadfastRedXSundarban Courier
2 Complimentary Standard Delivery Order > ৳5,000 Free
StyMetics offers complimentary standard delivery on all domestic orders within Bangladesh that exceed ৳5,000. For orders below this amount, a nominal shipping fee will be calculated and displayed during checkout.
3 Regional Delivery Timelines Transit Windows
Metro Dhaka
Clientele can expect their selection within 24 to 48 hours.
Outside Dhaka (Nationwide)
Regional deliveries across Bangladesh are typically completed within 3 to 5 business days (excluding Fridays and national holidays).
4 Order Tracking & Real-Time Updates SMS & Email Tracking
Once your order is handed over to our logistics partner, you will receive an automated tracking ID via SMS or email for live monitoring on the respective partner’s website.
5 Security Settlement (Outside Dhaka) ৳120 Advance Booking
To minimize archival abandonment risks, all destinations outside Metro Dhaka require a non-refundable advance settlement of ৳120 (Delivery Charge) to confirm the booking. The remaining balance is payable upon receipt.
6 International Shipping On Request
International shipping is currently available upon specific request. Please contact our Customer Support Team for personalized quotes and timelines.
7 Undelivered Parcels & Reshipping
Our partners make up to three delivery attempts. If a parcel is returned due to incorrect address or unavailability, the client is responsible for reshipping costs.
8 COD Order Cancellation Courier Fee Notice
Customers are responsible for any courier charges incurred for COD (Cash on Delivery) orders. If a customer cancels a COD order after it has been dispatched, they will be liable to pay the full courier charge for the return journey. This policy applies to all COD orders and ensures fairness in our logistics operations.
9 Delivery Confirmation & Tampering
Once a package is marked as “Delivered” by the courier, StyMetics considers the order complete. We are not responsible for packages that are lost, stolen, or tampered with after successful delivery. Customers must secure their packages and ensure safe retrieval. If a package is returned to StyMetics due to issues after the delivery attempt (e.g., customer not found), it will be treated as an undelivered item, and the customer will be responsible for reshipment charges.
10 Order Modification and Cancellation
Customers must ensure all order details are correct before placing an order. Once an order is confirmed, StyMetics cannot guarantee modifications or cancellations. If a customer requests to change or cancel an order after it has been dispatched, they will be responsible for any applicable courier charges.
Policy Agreement
By accessing and using StyMetics services, you acknowledge that you have read, understood, and agreed to be bound by the directives outlined in our Shipping & Logistics.
